FAQ (Frequently asked questions)

There can be a delay with email delivery because of overload of email service. It is normal if you get email in some minutes. But If you haven’t received your email activation letter within 5-15 minutes please make sure the email did not end up in your junk or spam mail folder. If you do not receive an activation email in 20 minutes after registration, please contact us by email with subject "Account activation" from your registered email. We will activate your account manually.

Please please follow link 'Forgot Password'. After you enter your email and click 'Reset password' we’ll send you email with confirmation link you should use to update forgotten password.

If you haven’t received your email activation letter within 5-15 minutes please contact us by email with subject "Reset my password" from your registered email.

If you have supplied incorrect information when signing up you should contact us from your registered email address and provide details of the mistake.

Yes, please contact us from your registered email address to request an account closure.

Yes! Absolutely. We are verified exchange service by PerfectMoney, Paxum, Advcash and other payment systems. Besides this we are online since 2014. During this time we have served thousands customers. Here you can read reviews written by our customers.

We don't have minimum order. Instead of this we have a minimum commission for each exchange direction. Please be aware it. Our full rates schedule can be found here.

We always aim to process orders as quickly as possible. We require up to 4 business hours from the receipt of your payment to complete your order, however there are some exceptions. If you send us Money Transfer (WU. MG etc.) the speed of receiving depends on time you provide us transfer’s details. We can pick up transfer only in business hours of agent locations Western Union, MoneyGram etc. Transfers numbers given after the closing of agent locations will be picked up next day. If we send you Money Transfer (WU. MG etc.) we will do it in business hours within 1-4 hours from the receipt of your payment. Orders paid after the closing of agent locations will be completed next day. Our business hours are from 9:00 to 19:00 GMT+7:00 (02:00 to 12:00 GMT). If you need extra emergency money transfer and you see that our business hours are close to end, please contact us and ask if we could pick up or send the transfer in the nearest time.

Exchange to some directions is instant. Other exchange needs to be completed by our operator. There are also some directions that need to be confirmed by Payment System. The time of confirmation incoming payment depends only on payment system support team. If you need to know the exact time of exchange please contact us.

We wait for 3 confirmations.

No! Due to fraud risks and refunds we do not accept PayPal, sorry for inconvenience.

Please take care when placing your orders as once an order has been submitted and payment has been received, it is often not possible to have it cancelled or reversed.

The constantly fluctuating value of bitcoin means that the current value of your order will be constantly changing. To solve this problem and give you possibility to order exact amount that you wish we provide you 15 minutes timeframe to pay your order. You will see the ticker on your order page. If we receive payment from you until this timeframe expires, you will get ordered amount. If we receive your payment later, we transfer the amount of BTC as calculated using the current rate at the time your transfer was arrived to us.

Although verification is not required for most type of orders, we recommend you to verify your account. This will facilitate the restoration of access to the account in the event of loss of access to your e-mail.

Identity verification protects our customers from potential fraud and helps us to fulfill our KYC, AML requirements.

To verify your account you will need to provide your name with an identity document such as a driving licence or passport. In some cases where your details could not be confirmed we will require a photo with document in your hands to complete your verification.

If your account verification is in progress, you should allow 12-48 hours for us to process your information and provide a result. If you haven’t heard from us, please check that we have all the information required, check your email in case we have requested a secondary document from you. You can always contact us if you require more information about the progress of your account verification.

All the information you provide is governed by our privacy policy which can be viewed here. Don’t worry about your personal information, we delete it from online as soon as receive and check it.

Yes! We offer an affiliate program for each registered user. Please read here more information about our affiliate program.

If you have thoroughly reviewed the information presented here, and still have a question, then contact us.