I did not receive an activation email. What should I do?
There can be a delay with email delivery because of an overload of email service. It is normal if you get an email in some minutes. But If you haven’t received your email activation letter within 5-15 minutes please make sure the email did not end up in your junk or spam mail folder. If you do not receive an activation email in 20 minutes after registration, please contact us by email with the subject "Account activation" from your registered email. We will activate your account manually.
I forgot my password. How can I reset it?
Please please follow the link 'Forgot Password'. After you enter your email and click 'Reset password' we’ll send you an email with a confirmation link you should use to update your forgotten password.
I did not receive an email with the ‘Reset password link’. What should I do?
If you haven’t received your email activation letter within 5-15 minutes, please contact us by email with the subject "Reset my password" from your registered email.
I submitted incorrect information when signing up, what should I do?
If you have supplied incorrect information when signing up you should contact us from your registered email address and provide details of the mistake.
Can I close my account?
Yes, please contact us from your registered email address to request an account closure.
Is it safe to exchange with Cryptex24?
Yes! Absolutely. We are a verified exchange service by PerfectMoney, Payeer, Advcash and other payment systems. Besides this, we are online since 2014. During this time we have served thousands of customers. Here you can read reviews written by our customers.
What is the minimum amount I can exchange?
We don't have a minimum order. Instead of this, we have a minimum commission for each exchange direction. Please be aware of it. Our full rates schedule can be found here.
How fast is exchange from one virtual currency to another?
Exchange to some directions is instant. Other exchange needs to be completed by our operator. There are also some directions that need to be confirmed by the Payment System. The time of confirmation of incoming payment depends only on the payment system support team. If you need to know the exact time of the exchange please contact us.
How many confirmations do you require for Bitcoin transactions?
We wait for 3 confirmations.
Can I cancel an order once it has been placed?
Please take care when placing your orders as once an order has been submitted and payment has been received, it is often not possible to have it canceled or reversed.
Do I need to verify my account?
Although verification is not required for most types of orders, we recommend you to verify your account. This will facilitate the restoration of access to the account in the event of loss of access to your e-mail.
Why do I need to verify my account?
Identity verification protects our customers from potential fraud and helps us to fulfill our KYC, AML requirements.
What information will I need to provide to verify my account?
To verify your account you will need to provide your name with an identity document such as a driving license or passport. In some cases where your details could not be confirmed we will require a photo with a document in your hands to complete your verification.
Why hasn’t my account been verified yet?
If your account verification is in progress, you should allow 12-48 hours for us to process your information and provide a result. If you haven’t heard from us, please check that we have all the information required, check your email in case we have requested a secondary document from you. You can always contact us if you require more information about the progress of your account verification.
What happens to the information I provide?
Do you have an affiliate program?
Yes! We offer an affiliate program for each registered user. Please read more information about our Affiliate program.
I have a question that isn't listed here!
If you have thoroughly reviewed the information presented here, and still have a question, then contact us.